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Tech experts wary of more Obamacare glitches
The glitch-plagued Obamacare rollout might be just the beginning: A series of potential technology problems could thwart the Obama administration’s goal of getting 7 million people enrolled in the new exchanges by the end of March.
Millions of people have already encountered error messages, delays, crashes and stuck accounts. Technology experts and Obamacare backers worry that each step ahead in the process — filling out applications, checking on subsidies and selecting a health insurance plan — creates a potential technology choke point. And that doesn’t even count any additional chaos when people try to use their new health insurance come January.
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“There is grave concern that many individuals who are intent on securing coverage by [Jan. 1] may not be able to do so by that date,” said consultant Dan Schuyler, who helped design a health insurance exchange in Utah and is now the senior technology expert at Leavitt Partners. “There’s a small window [the Department of Health and Human Services] has. If the problems persist another three or four weeks, those at the back of the line will not have coverage.”
The glitch-plagued Obamacare rollout might be just the beginning: A series of potential technology problems could thwart the Obama administration’s goal of getting 7 million people enrolled in the new exchanges by the end of March.
Millions of people have already encountered error messages, delays, crashes and stuck accounts. Technology experts and Obamacare backers worry that each step ahead in the process — filling out applications, checking on subsidies and selecting a health insurance plan — creates a potential technology choke point. And that doesn’t even count any additional chaos when people try to use their new health insurance come January.
Continue Reading
“There is grave concern that many individuals who are intent on securing coverage by [Jan. 1] may not be able to do so by that date,” said consultant Dan Schuyler, who helped design a health insurance exchange in Utah and is now the senior technology expert at Leavitt Partners. “There’s a small window [the Department of Health and Human Services] has. If the problems persist another three or four weeks, those at the back of the line will not have coverage.”