My first observation is that most medical facilities I have had the good fortune to visit in the last five years are clearly above average. However, I have the privilege of seeking treatment at one of the nation's best research medical facilities at Northwestern University hospital in downtown Chicago.
However, I will explain what happen on Monday when I received my monthly shots. My appointment was at 8:15. I arrived at 8:15 and they have a desk with two receptionist who get your name, birthdate, and then check what procedures you are scheduled for that morning and either give you a number, or a restaurant vibrating disc which vibrates and lights up when they are ready for you. There are four doors for treatment in a large waiting room on the 21st floor. Door 1 is for doctor appointments and leads to doctor offices. Door 2 is lab work and blood draws. Door 3 is more doctor appointments, and Door 4 is infusions of chemo and various injections dealing with cancer treatment.
At 10:15 on Monday my number had not been called for two hours....I politely went to the reception desk and asked if there was a problem. They answered they were behind, and I would be called in 15 minutes. At 11:15 I was called into the infusion door, and proceeded to get my shots in about 15 minutes. Patients are then required to go to a patient services desk and schedule their next shot....and get insurance approval. I went to the desk for scheduling, and my usual contact was out to lunch and nobody could schedule my special shots.....so I waited 45 minutes. She got back and set my up for my January and February shots, but the Doctor had ordered a cat scan to measure growth of the tumors for February. I asked if I could schedule that test.....nope, and I was sent to another window. I waited 20 minutes to talk to somebody, and then there was confusion as to what areas my scans would cover.....and the lady did not want to schedule the scan until I told what things would be scanned......I Politely suggested that I am not a doctor, and I would suggest she schedule what the doctor ordered......another 20 minute delay as we tried to get the cat scan later the same day as my February shot......mission accomplished and about 1:30 pm I left the hospital after spending 5 1/2 hours to get shots and schedule my next procedures.
I am going to a great many hospitals, and the newest fade is this great scheduling system where when you get off the elevators they have large screen tvs with the first initial of the patient and last name, doctor, the area or door you are supposed to report, and the best part a status as to time of your appointment every 15 minutes......consistently they are within 15 minutes of their scheduled appointment. They have a couple people to make this great system work.....at Northwestern we are talking about 15 employees at reception and various scheduling ports.......The sad thing is that I am really still doing pretty good, but I see people who are weak and dying, and family members getting very angry.....which sadly does not help at all......so I have written a very constructive letter suggesting utilization of scheduling software, big screen tvs, numbered doors and flashing numbers above each door when a persons appointment time has been reached......I will see if they will enter into a dialogue, but I figure while I am still strong....someone has to show them that for very little capital, there are real world solutions which can save money, help people who are gravely ill, and create an environment where people do not have to be rude......I will see what I can accomplish, but the biggest challenge we face in health care is efficiency and cost reductions.......it does not matter if it was the Affordable Care Act, or Medicare for all......the problems must be addressed and fixed.
However, I will explain what happen on Monday when I received my monthly shots. My appointment was at 8:15. I arrived at 8:15 and they have a desk with two receptionist who get your name, birthdate, and then check what procedures you are scheduled for that morning and either give you a number, or a restaurant vibrating disc which vibrates and lights up when they are ready for you. There are four doors for treatment in a large waiting room on the 21st floor. Door 1 is for doctor appointments and leads to doctor offices. Door 2 is lab work and blood draws. Door 3 is more doctor appointments, and Door 4 is infusions of chemo and various injections dealing with cancer treatment.
At 10:15 on Monday my number had not been called for two hours....I politely went to the reception desk and asked if there was a problem. They answered they were behind, and I would be called in 15 minutes. At 11:15 I was called into the infusion door, and proceeded to get my shots in about 15 minutes. Patients are then required to go to a patient services desk and schedule their next shot....and get insurance approval. I went to the desk for scheduling, and my usual contact was out to lunch and nobody could schedule my special shots.....so I waited 45 minutes. She got back and set my up for my January and February shots, but the Doctor had ordered a cat scan to measure growth of the tumors for February. I asked if I could schedule that test.....nope, and I was sent to another window. I waited 20 minutes to talk to somebody, and then there was confusion as to what areas my scans would cover.....and the lady did not want to schedule the scan until I told what things would be scanned......I Politely suggested that I am not a doctor, and I would suggest she schedule what the doctor ordered......another 20 minute delay as we tried to get the cat scan later the same day as my February shot......mission accomplished and about 1:30 pm I left the hospital after spending 5 1/2 hours to get shots and schedule my next procedures.
I am going to a great many hospitals, and the newest fade is this great scheduling system where when you get off the elevators they have large screen tvs with the first initial of the patient and last name, doctor, the area or door you are supposed to report, and the best part a status as to time of your appointment every 15 minutes......consistently they are within 15 minutes of their scheduled appointment. They have a couple people to make this great system work.....at Northwestern we are talking about 15 employees at reception and various scheduling ports.......The sad thing is that I am really still doing pretty good, but I see people who are weak and dying, and family members getting very angry.....which sadly does not help at all......so I have written a very constructive letter suggesting utilization of scheduling software, big screen tvs, numbered doors and flashing numbers above each door when a persons appointment time has been reached......I will see if they will enter into a dialogue, but I figure while I am still strong....someone has to show them that for very little capital, there are real world solutions which can save money, help people who are gravely ill, and create an environment where people do not have to be rude......I will see what I can accomplish, but the biggest challenge we face in health care is efficiency and cost reductions.......it does not matter if it was the Affordable Care Act, or Medicare for all......the problems must be addressed and fixed.