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PORT RICHEY (FOX 13) -
A home invasion and robbery in Pasco County is exposing some problems in the 911 dispatch system.
It happened earlier this week on Gwain Road in Port Richey. A man called 911 after four robbers with guns broke into his home, demanded money and prescription drugs.
The dispatcher tried to transfer the call from the fire department to law enforcement side of things – but he got a voicemail just as the crooks returned to the home.
Click on the video player to hear the calls.
Chaos ensues. The man takes matters into his own hands and shoot one of the robbers.
He then tells the dispatcher that he's been robbed, and two women in the home were physically hurt.
The county released a timeline showing deputies were dispatched more than three and a half minutes after the original call, but they say the transfer problems didn't slow down their response.
They also say steps are being taken to make sure it doesn’t happen again, although they didn't clarify what those steps are.
As for the robbers, three of them have been caught, including the guy who was shot by the homeowner.