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If you are considering buying a new cell phone from T-Mobile (and the Galaxy S Blaze is a beautifully performing phone, no doubt), make sure you buy it either in the store or in Wal-Mart. Then, make sure you do not leave until they activate the phone.
Three times this year, we have bought phones. The first two were from Wal-mart. The last one, the Galaxy Blaze, I ordered online.
In two out of three cases, the phones did not come with activation codes. We took the first phone back to Wal-Mart, exchanged it for a duplicate, and made the salesperson activate it then and there.
This week, thinking I'd avoid the Wal-Mart snafu, I ordered the Blaze online. The Blaze is not an inexpensive phone. I prefer to buy my phones and do pay-as-you-go (no monthly contract), and this is just about the best PAYG phone available. I paid for overnight shipment. The phone arrived without an activation code.
When my husband called T-Mobile last night, they told him it would be $1.04 extra for the activation code, and it would arrive in four or five days. My husband is a patient man. I am not patient.
When he called me and told me, I thought I'd blow. I was, fortunately, in circumstances where blowing was not an option.
I called T-Mobile's business crew and told'em I had a business, yada, yada, and they had that activation code for me in under two minutes.
Beware T-Mobile - great phones, lousy customer service....and obviously, some character at their packing plant is ripping off the activation codes!
Three times this year, we have bought phones. The first two were from Wal-mart. The last one, the Galaxy Blaze, I ordered online.
In two out of three cases, the phones did not come with activation codes. We took the first phone back to Wal-Mart, exchanged it for a duplicate, and made the salesperson activate it then and there.
This week, thinking I'd avoid the Wal-Mart snafu, I ordered the Blaze online. The Blaze is not an inexpensive phone. I prefer to buy my phones and do pay-as-you-go (no monthly contract), and this is just about the best PAYG phone available. I paid for overnight shipment. The phone arrived without an activation code.
When my husband called T-Mobile last night, they told him it would be $1.04 extra for the activation code, and it would arrive in four or five days. My husband is a patient man. I am not patient.
When he called me and told me, I thought I'd blow. I was, fortunately, in circumstances where blowing was not an option.
I called T-Mobile's business crew and told'em I had a business, yada, yada, and they had that activation code for me in under two minutes.
Beware T-Mobile - great phones, lousy customer service....and obviously, some character at their packing plant is ripping off the activation codes!
Last edited by PBulldog2 on 8/21/2012, 10:05 am; edited 1 time in total
